The Vice President, Investor Relations Operations plays a key role in supporting Madison's Equity Capital Markets (ECM) team by coordinating investor services, fundraising operations, executive communications, marketing initiatives, and strategic business projects. This highly collaborative position serves as a central point of coordination across multiple internal teams and external partners, helping to ensure the efficient execution of investor-facing initiatives and day-to-day business operations.

The ideal candidate is highly organized, detail-oriented, and proactive, with exceptional project management and communication skills. This individual will thrive in a fast-paced environment, managing multiple priorities while maintaining a high standard of professionalism and client service.

Key Responsibilities:

Investor Services & Operations

• Coordinate investor onboarding and ongoing servicing activities.
• Manage investor inquiries and ad hoc requests, ensuring timely and professional responses.
• Administer the investor portal and CRM system, maintaining accurate investor records and data integrity.
• Support fund administration activities and investor verification processes.
• Coordinate fundraising virtual data room (VDR) administration.
• Identify opportunities to improve operational processes and investor experience.

Fundraising Operations

• Maintain and manage the fundraising prospect database and pipeline.
• Prepare fundraising dashboards, reports, and CRM analytics.
• Coordinate due diligence requests and fundraising materials.
• Manage coverage assignments and fundraising workflows.
• Serve as a liaison with placement agents, consultants, and distribution partners.

Investor Events & Executive Communications

• Coordinate the planning and execution of the Annual Investor Meeting, including project management, logistics, registration, vendor coordination, agenda development, and post-event follow-up.
• Support quarterly investor webinars and virtual events, including speaker coordination, platform administration, invitations, technical rehearsals, and attendee reporting.
• Assist with LPAC meetings, investor conferences, and other client-facing events.

Marketing & Communications

• Coordinate marketing collateral and investor communications.
• Assist with website updates, LinkedIn content, newsletters, and thought leadership initiatives.
• Coordinate conference announcements, podcasts, and media-related activities.
• Support external public relations initiatives and collaborate with marketing vendors.

Vendor & Relationship Management

• Coordinate relationships with third-party service providers supporting investor relations, fundraising, marketing, and technology initiatives.
• Manage vendor communications, project timelines, and service deliverables.
• Assist in evaluating and implementing new vendors and technology solutions.

Strategic Projects & Business Operations

• Support operational improvement initiatives and workflow enhancements.
• Coordinate cross-functional projects across the ECM team and other departments.
• Assist with CRM enhancements, reporting, and data governance initiatives.
• Support technology implementations and automation projects.
• Perform additional special projects and administrative support for ECM leadership as needed.

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